Frequently Asked Questions (FAQ)

  1. How can I get RealityCharting?
  2. Is there a Reader for version 4?
  3. Are corporate licenses available?
  4. Can I install RealityCharting at work, home, and on my laptop computer?
  5. What does it take to learn RealityCharting?
  6. How do I share my work in RealityCharting with someone who doesn't have it?
  7. Is RealityCharting a 64-bit compatible application?
  8. How can I copy and paste cause boxes?
  9. How do I use my analysis in applications like PowerPoint?
  10. Can RealityCharting print large charts?
  11. How do I print to a plotter?
  12. Can I install the Version 4 upgrade without affecting my current version?
  13. What is the file compatibility between Version 4 and Version 3?
  14. Why wont' RealityCharting Version 4 install?
  15. How frequent are RealityCharting updates and upgrades?
  16. How is RealityCharting supported?
  17. Is there a RealityCharting Users Group?
  18. What is the Export Control Classification Number (ECCN) for RealityCharting?
  19. How do I resolve a problem entering my email address during the registration process?
  20. Is there a way to reproduce/print just the Problem Definition?

 

  1. How can I get RealityCharting?

    RealityCharting® is available for purchase in combination with training classes offered regularly as public seminars and available for in-house scheduling. A fully functional 30 day trial can be obtained from the Demo Download page. Please Contact Us page if you have further questions and/or would like someone to assist you with a sale of RealityCharting®.

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  2. Is there a Reader for Version 4?

    There are no plans for a RealityCharting® version 4 Reader as the software now prints all charting views and reports in the easily shared PDF format. Additionally, users are able to export their report data to other applications in table format and create jpg images of the Realitychart for use beyond the software.

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  3. Are corporate licenses available?

    Yes. Corporate licensing options can be discussed if you Contact Us.

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  4. Can I install RealityCharting at work, home, and on my laptop computer?

    Yes. An individual user may install and register their license on a number of personal computers without violating the licensing agreement so long as these (work, laptop, home...) are used exclusively by the registered user.

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  5. What does it take to learn RealityCharting?

    RealityCharting® is simple to use, intuitive, and readily supports the new user with a wizard and numerous video tutorials. And the user is presented with explanative tool tips that are quickly displayed when the cursor is focused over useable features.

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  6. How do I share my work in RealityCharting with someone who doesn't have it?

    RealityCharting® allows users to share their work by printing a pdf of the multiple reports and charting views as well as exporting a jpg of those which can then be inserted into many different file formats.

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  7. Is RealityCharting a 64-bit compatible application?

    RealityCharting® version 4 is not a 64-bit application though it runs in a 64 bit OS just fine. It has been running and tested in 64-bit Windows XP without issue for a long time and we don't expect there to be any issues in Vista either.

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  8. How can I copy and paste cause boxes?

    Drag and drop is the preferred way to "copy" from one file to another - it's quick and easy. Whenever multiple charts are visible at the same time on the workspace, you can drag causes from one chart to the other. Simply select the causes you want to move and drag them to the other chart.

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  9. How do I use my analysis in applications like PowerPoint?

    The Export feature will allow you use your RealityCharting® analysis in applications such as Word®, Excel®, and PowerPoint®.

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  10. Can RealityCharting print large charts?

    Yes. RealityCharting® has a number of printing solutions depending on your needs. Multiple printing formats including international and plotter page sizing are available. If you need a large chart printed and don't have a plotter, contact us and we will do it for you.

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  11. How do I print to a plotter?

    You can print the entire chart to a plotter from within the Custom View window.  Select the appropriate plotter page size in the page setup window and print that view to a pdf. Once that is created you may proceed to print to the plotter using the native pdf file.

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  12. Can I install the Version 4 upgrade without affecting my current version?

    Yes, RealityCharting® version 4 can be installed independently on the same computer as version 3+. Both versions can be open and used separately at the same time.

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  13. What is the file compatibility between Version 4 and Version 3?

    There is upward compatibility with version 3 files (.rca type) safely opened and converted (.arca type) by saving them (Save As) in version 4. The original files can be kept and used as needed in the older version. In short the version 3 files can be viewed in both while the version 4 files are unable to be used in an older release.

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  14. Why won't RealityCharting version 4 install?

    You will need administrator privileges to install RealityCharting® and the Adobe AIR runtime. This may be the cause preventing installation of RealityCharting. Without assuming this is the problem try installing the Adobe AIR runtime as the first step. Go to http://get.adobe.com/air/ and try to download it. If you can get that installed try installing RealityCharting® version 4 again.

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  15. How frequent are RealityCharting updates and upgrades?

    RealityCharting® updates are done regularly every 6-12 months with upgrades released every 18-24 months.

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  16. How is RealityCharting supported?

    We are available to answer any questions you may have regarding RealityCharting®. You can fill out the Contact Us form to ask a question or log a technical support issue by completing the Support form. Maintenance agreements are offered to Enterprise Software customers and can be arranged for large quantities of the individual license.

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  17. Is there a RealityCharting Users Group?

    Currently there is no RealityCharting® users group though future site development will look to include this feature. Please contact us if you would be interested in participating in a users group.

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  18. What is the Export Control Classification Number (ECCN) for RealityCharting?

    The RealityCharting® software continues to qualify for the ECCN designation of EAR99.

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  19. How do I resolve a problem entering my email address during the registration process?

    This is typically related to the Azerty and Qwetz keyboards used by many of our European customers. Typing "at" in place of "@" or leaving a blank space where the "@" would go will work to satisfy this field requirement.

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  20. Is there a way to reproduce/print just the Problem Definition?

    We suggest using the Incident Report to print or export the problem definition. This won't be by itself and if you export it there would be just a couple steps to delete the non-applicable rows. There are plans to let users individually print the Problem Definition, Notes, References, Team Members and Rules Check windows.

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