Who We Are

We develop and architect the world's leading problem solving tools and methodologies for many of the Fortune 500 companies around the world. Our solutions are used in almost every sector including Manufacturing, Oil & Gas, Mining, Power Generation and Transmission, Air & Space, Healthcare, Pharmaceutical, Education, Government, Law, Technology, Transportation and Financial Services.

About the Method

The ARCA™ methodology was developed out of the 1979 Three Mile Island Nuclear Power Plant partial meltdown. As part of an industry team to identify the causes of that event, Dean L. Gano came to understand that conventional RCA methods were not clearly defining the causal relationships and thus not preventing recurrence. After many years of study and development, the principle-based Apollo Root Cause Analysis™ methodology was created in 1993. The process has been improved with the creation of RealityCharting® software to help define a common reality that everyone can buy into.

Our commitment to making our clients successsful by providing the best problem-solving tools and techniques on the planet is a driving factor. We provide regular enhancements and improvements, delivering world class products, services, solutions, and support.

History of Apollo RCA

Apollo Root Cause Analysis™ was born out of the Three Mile Island Nuclear Power Plant incident of 1979 when Dean L. Gano was working in the nuclear power industry. Following the event he became involved in many investigations and studies to determine what caused the failures and identify effective solutions. During this process he became aware of the inadequate incident investigation techniques that were available at the time. Over the next 10 years he became a student of human problem solving processes and learned many techniques – none of which worked very well in the real world. After teaching a variant form of conventional Root Cause Analysis for a few years, he developed Apollo Root Cause Analysis™. It is derived from many years of study and application in the real world on real problems. It is simple and can be used by anyone who wants to learn.

Mission & Values

Our Mission:

To fundamentally change the way humans address and solve event-type problems and make conventional methodologies obsolete.

Our Vision:

RealityCharting is recognized as the world's leading event-based problem solving process and tool.

Our Commitment:

We dedicate ourselves to the continuous improvement of our products and to serving our clients in a responsible, honest, and helpful fashion.

Our Values:

We believe that our customer's success is our success and that by making our product the world standard we will help the world become a better place by making people better problem solvers. We are dedicated to honesty and transparency in our personal and business affairs. Our focus is on growing the pie bigger not on how big of a piece we can control and we will not do business with those who do not share our values.