User Resources

Help Videos

  • There are dozens of concise tutorials available online with an optional narration.
  • Watching these videos will help you gain a comprehensive understanding of the available software features and functionality.

Report Issues

  • Please let us know if there are any problems by completing the support form with instructions to reproduce the unwanted event and we'll be quick to respond.
  • Email related support files and screen shots directly to

Let's Talk

Do you have a question about Apollo Root Cause Analysis™ or RealityCharting®?

  • We are here to help ensure your success and can assist by phone at (US) +1 206-922-7915 or toll-free at (US) +1 877-722-2770. Please leave a message if there is no answer and we will respond promptly.
  • We welcome your feedback any time and encourage you to let us know if there's ever a need for assistance. We'll make sure you are satisfied with our products and services.

Support Guide

Following the simple guidelines below can help you save time when software support is needed.

Confirm Current Version Installed & Registered

  • The current release is v7.9.13217. You can confirm your version and registration by selecting "About RealityCharting" from the RealityCharting menu in the upper left corner of the application.
  • If you do not already have the current version select Check for Updates in the RealityCharting menu or go to Download Current Release.

IT Administrators May Be Needed

  • Oftentimes an internal IT administrator will be required to install the software or provide temporary rights to let you complete the software installation.